FAQ

Here you can find all the questions you need answered

Products

How long does it take for my order to be processed?

From the time your order is placed and the date when you receive it, there are two processes to consider.

Fulfillment: Standard fulfillment time is 2-7 business days. Once your order has been fulfilled and left our building you will receive a notification with shipping information if applicable. Depending on the circumstances and inventory levels, it may take longer than usual. Don’t worry, All of the big LA wholesale factories are practically in our backyard. This means it’s super easy to keep stocked and minimizes wait time for you and your customers!

Shipping: You have several shipping options to choose from – they can range from within 1-8 business days (1-20 for international orders) depending on the courier and level of service you select.

Why does my shirt have a vinegar smell?

When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don’t worry, that’s not unusual – it’s from a fixation agent applied during the printing process and it’s not permanent. All inks used in its creation are water-based and Eco-freindly. We use a special solution in the printing process so don’t worry if you notice a slight new shirt scent or some discoloration it will disappear after the first wash. If you’d like some more information on our products please contact us at support@intothedirt.com

Care instructions

Into The Dirt apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn’t use any fabric softeners, or dry-clean the items.

When it comes to ironing, use cool iron inside-out. Do not iron the print.

After washing, don’t leave the clothing soaking, or lying in a pile while wet. Do not wring out the embroidered articles, but if you want to tumble-dry them, use a cool air setting.

All-over print beach, tote and drawstring bags can be machine-washed without bleach on cold cycle. After washing, they can be tumble-dried on low heat. They can’t be ironed, or dry-cleaned.
Pillows

The pillowcase itself can be machine-washed without bleach on cold cycle, and they can be tumble-dried on low heat. They can’t be ironed, or dry-cleaned. The pillow insert should only be hand washed.
Mugs

Our white mugs are microwave and dishwasher safe. Matte black magic mugs, however, should only be hand-washed, and you can’t put them in a microwave. Note that they’re also prone to scratches, so be extra careful.

Are your products eco-friendly?

We try to do our best to minimize waste in packaging and source eco-friendly packaging materials. Many of our packaging materials are either recyclable or biodegradable. Bubble wraps are made from a minimum of 15% recycled plastic and 10% post-consumer content. Our kraft tubes are made from 70-100% post-consumer recycled content and 0-30% secondary recycled content.

Terms / Policies / Returns

How do I report a problem with my order?

You can report problems with an order within 2 weeks after receiving the product to support@intothedirt.com

Be aware that IntoTheDirt may require a photo to be submitted with your problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays.

What if the order is lost in the mail?

For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. But no worries! We’ll cover the costs of shipping a replacement order for you.

Keep in mind that if tracking information states an order was delivered but you think you haven’t received it, we won’t take responsibility and reship that order. In that case, any replacements would have to be at your expense.

How long do I have to submit a claim for a return/exchange?

Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 2 weeks after the estimated delivery date.

What if the recipient's address was wrong?

If the recipient’s address was wrong, then you are held responsible. Usually, the package is sent back to the return address. If you set the return address as your own, you can update the address and personally reship the order. If our address is set as the return address, then we’ll contact you for an updated address.
If the package was not returned to sender, then you would have to process a new order to replace the original. If you have any more questions or concerns please contact us at support@intothedirt.com

If you have any other questions or concerns that you still can not find the answer too, please contact us. Support@IntoTheDirt.com

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