Process after purchase:
It will be fulfilled and sent out in about 2-7 business days. You’ll receive another email when the order’s been sent out, along with the tracking number. (if it’s available, depending on which shipping policy you chose) After this we will ship out your product to the shipping of your choice.
Overnight, express, and standard shipping methods will always have tracking.
Tracking may not be available for:
You can also make sure that your orders always ship out with tracking.
Estimated shipping delivery times:
USA: 3-5 business days
Canada: 5-10 business days
World: 10-20 business days
Your order will be sent out on average within 3 days of ordering.
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees.
Order never arrived:
If your order didn’t end up arriving, be sure to let us know!
First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with us at email@example.com noting your order number. We’ll see what can be done.
The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week’s time!
If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabeled. Let us know and we’ll get you sorted out.
If you’d like a different size, get in touch with us at Sales@intothedirt.com and we’ll let you know what your next steps are.